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THE DECODER
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Anthropic Changes Data Retention Policy After Enterprise Pushback

Anthropic is easing its controversial data storage policy, allowing enterprise customers to keep their own data going forward. The change comes after pushback from businesses and aims to better align with enterprise needs.

SynthePulse Insight · AI deep reading

Anthropic Adjusts Data Retention Policy: Enterprise Customer Data Will Stay in Their Own Cloud

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After strong pushback from enterprise customers, Anthropic has announced a relaxation of its controversial data storage policy: the 30-day retention window remains, but data will reside in customers' own clouds rather than on Anthropic servers. The change is expected to roll out this fall.

  • Since June, Anthropic has retained all customer data from its Mythos and Fable models and future flagship models on its servers for 30 days to detect novel cyberattacks exploiting the technology.
  • The policy triggered backlash from enterprise customers, and Anthropic acknowledged it was unpopular and posed a business risk.
  • Under the new plan, the 30-day retention period remains, but data will be stored in customers' cloud environments instead of on Anthropic servers.
  • Anthropic has spent months working with over 100 customers from regulated industries to build the new system.
  • Competitor OpenAI is testing a different approach with Databricks and Microsoft, aiming to balance security and data control.
  • Anthropic developer Boris Cherny publicly confirmed the plans on X, and the change is expected to roll out this fall.
Open section navigationPolicy Background and Controversy

Policy Background and Controversy

Since June, Anthropic has retained all customer data from its powerful Mythos and Fable models and future flagship models on its own servers for 30 days, aiming to identify novel cyberattacks exploiting the technology. This policy triggered strong backlash from enterprise customers.

Anthropic acknowledged in a report that the rule was unpopular and posed a business risk.

New Plan: Data Stays in Customer Cloud

Under the new plan, the 30-day retention window remains unchanged, but data will be stored in customers' cloud environments rather than on Anthropic's servers. This means customers can retain their own data.

According to Bloomberg, Anthropic has spent months working with over 100 customers from regulated industries to build this new system.

Industry Comparison and Confirmation

Competitor OpenAI is testing a different approach with Databricks and Microsoft, which also aims to combine security with data control.

Anthropic developer Boris Cherny publicly confirmed these plans on X. The change is expected to roll out this fall.

Credibility boundary

This article's information primarily comes from THE DECODER's report, which cites Bloomberg's reporting and Anthropic developer Boris Cherny's public confirmation on X. Details such as Anthropic acknowledging the policy's unpopularity and collaboration with over 100 customers come from Bloomberg's report, which is a secondary source and has not been directly confirmed by Anthropic.

Insight takeaway

Anthropic has made a concession in its data retention policy, shifting data storage from its own servers to customers' clouds to alleviate enterprise customer concerns while retaining the 30-day security review window. This adjustment reflects AI vendors' efforts to balance security needs with customer data control.

Sources for this version

  1. Anthropic changes data retention policy after enterprise pushbackTHE DECODER

Primary report

THE DECODER

Primary source